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Return & Refund Policy

At 123 Supplies, we want you to be happy with your purchase. Please review our return and refund policy below:

Online Orders

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Customers are responsible for paying their own shipping costs for returns. Shipping costs are non-refundable.

• To initiate a return, please contact us at customer@123supplies.ca before sending the item back. Returns sent without prior authorization will not be accepted.

• Once we’ve received and inspected your return, we’ll notify you of approval. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

In-Store Purchases

• Refunds are not available for in-store purchases.

• Exchanges or store credit may be issued within 30 days of purchase if the item is in its original condition and accompanied by the receipt.

• Returns and exchanges are subject to manager approval.

• Clearance Section Items – Products sold from our clearance section are final sale. These items are discounted because they may be discontinued, missing quantities, or in open packaging. For this reason, they cannot be returned or exchanged.

Damages & Issues

Please inspect your order upon receiving it and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

If you’re unsure whether your item qualifies, please contact us at customer@123supplies.ca